HIKU Climbing Performance is operated by Beatrice Milanesi, trading as HIKU climbing performance.
2000 Antwerpen
Belgium
Enterprise number: 1028.988.767
VAT number: BE 1028.988.767
Email: hello@hikuclimbing.com
Website: hikuclimbing.com
HIKU provides climbing coaching and performance guidance including:
Online coaching programs
Remote training plans
Zoom check-ins
WhatsApp support
Personalized assessments
In-person coaching sessions at Boulderzaal The Island, Antwerp (Granite Plan)
Training documentation and progress tracking
All services are tailored to the client’s skill level and physical condition but do not replace professional medical advice or physiotherapy.
By purchasing or participating in HIKU services you confirm that:
You are 18 years or older (or have parental consent).
You are physically fit to participate in climbing activities.
You have no medical conditions that would prevent safe participation unless cleared by a medical professional.
Participation is always at your own responsibility.
Climbing and training inherently carry risk of injury. HIKU does not assume responsibility for injuries or damages resulting from:
Misuse of climbing equipment
Failure to follow instructions or training protocols
Accidents occurring in gyms or training facilities
Health conditions unknown to the coach
Clients participate fully at their own risk.
All programs must be paid in advance via the website or otherwise agreed payment method.
Monthly subscriptions may be cancelled anytime.
Cancellation must be submitted at least 7 days before the next billing date.
If cancellation is late, the next month will still be charged.
Sessions may be rescheduled or cancelled up to 24 hours prior to the appointment.
Cancellations made less than 24 hours in advance are non-refundable and considered used sessions.
No refunds are provided for missed or unused sessions.
Because services are customized and begin immediately, HIKU applies the following refund rules:
No refunds after program access or delivery has started.
This includes training plans, assessments, and online coaching sessions.
Subscription payments already processed are non-refundable.
Refunds may be considered only in cases of:
Severe health issues preventing participation (medical proof required), or
Service non-delivery from HIKU’s side.
Refund decisions are entirely at HIKU’s discretion.
HIKU does not guarantee:
Specific climbing grades
Competition outcomes
Physical performance or aesthetic results
Results depend on:
Client commitment
Training consistency
Physical condition
Lifestyle outside coaching
HIKU provides guidance and expertise — performance improvements are the client’s responsibility to execute.
To the maximum extent permitted by law, HIKU is not liable for:
Any physical injury or health damage
Loss of income or business opportunities
Emotional distress or performance dissatisfaction
Property damage during training or travel
Liability is limited to the amount paid by the client for services received in the previous month only.
All training materials, plans, media, documents, and systems provided by HIKU are:
Protected by copyright
For personal client use only
Clients may not:
Resell
Redistribute
Copy or share materials publicly
HIKU maintains a professional training environment. Coaching may be suspended or terminated without refund if a client:
Behaves abusively toward staff or other participants
Disregards safety protocols
Acts unlawfully or disruptively
Fails to follow ethical or respectful conduct
Personal client data is used solely for:
Coaching administration
Training personalization
Payment processing
Data is handled in accordance with GDPR regulations and never sold to third parties.
HIKU is not responsible for service interruptions caused by:
Illness or injury of coaches
Natural disasters
Government restrictions
Facility closures
Unforeseen technical outages
Sessions lost due to force majeure are not refundable, but best efforts will be made to reschedule where reasonable.